Service

Our service contracts are tailored to suit your personal requirements.

Many conglomerates often lose you, the customer, in their own sheer size and red tape with simple issues becoming an unnecessary drama. This does not happen with Neon Digital.

With Neon Digital, you will never be left unsupported. Our dedicated service support team is always on hand to offer guidance and find the best solution for your needs. All of our customers enjoy the following service benefits:-

• Delivery and installation of all equipment
• On-site operator training on all new products
• 98% of calls fixed first time
• A planned preventative maintenance program
• Maximum 3.5 hour response time for service calls
• All manufacture's recommended parts and toner
• Equipment support help line
• Computerised service control system
• Regular product and performance reviews
• Equipment replacement policy