Support

Because your photocopiers or multifunction printers are an integral part of your office, you want to be confident that youÂ’re installing reliable equipment into your business.

Inevitably though, the odd paper jam or breakdown will occur and there will be occasions when even the most reliable machines need some professional attention.  So you want to be especially confident that you’re going to receive the highest levels of service and support to minimise downtime of your photocopier or multifunction printer. 

Our team of flexible and responsive support staff and service engineers have helped us to establish a reputation for excellent customer service.  By operating a high engineer to installed machines ratio we can ensure fast response times to service calls and a significantly reduced number of return visits, because our service engineers are able to spend time properly diagnosing and fixing faults rather than rushing to the next appointment in their overloaded schedule.

And if you ever need to log a service call with us you will get through to a real person first time, every time.  You’ll never be just an account number to us, and you can talk to our friendly and helpful support team about any issues you might be experiencing with your photocopier or multifunction printer.  Our technical specialists can discuss that paper jam or error message with you before dispatching an engineer, and a service visit can be avoided because they’ve been able to diagnose and help you solve the problem over the phone.  This maximises the uptime of your equipment and helps your business quickly get back up to speed.

As an ISO 9001 accredited company we are committed to quality, and have stringent policies and procedures in place to ensure you receive consistent and reliable service and support.


Service engineers

  • Our team of service engineers are professional, friendly and experienced. 
  • On average, each engineer has around 10 years experience in the industry.
  • All are regularly trained on the latest equipment and technologies
  • All are highly IT capable and able to work on servers/networks/individual PCs or Macs to configure your Managed Print Solution or solve printing issues
  • In a recent customer survey, our engineers scored 92% for competence and 91% for knowledge and explanation of faults

 

Automated service and support
If you’re on this page to log a service request then you would benefit from automated service and support with our Remote Device Monitoring service.

Find out more about automatic meter readings and service requests click here or call 0870 042 0373

Call to book a service visit

0870 042 0372

Log a service request

Click here

Ricoh drivers

Find the latest drivers for your Ricoh photocopier or mulitfunction printer here

'We researched various companies, initially seeking good service and value for money. From the start Neon Digital answered all our questions and drew attention to areas that we had not thought of.'

HEADTEACHER, LONDON PRIMARY SCHOOL